Information

Pre-admission Information

At the time of your initial consultation, your surgeon would have explained to you the type of procedure planned, and treatment alternatives if relevant. A medical history is obtained as well as X-rays, C.T. scans or other tests that may be required. Surgical and other costs, such as anaesthetist fees, the facility fee (theatre and accommodation) are discussed at this time.

Please refer to the specific pre-operative instructions you may have been given, and arrange for an adult escort to accompany you home after the surgery.

If you are unwell prior to your operation (cough, cold, etc.) contact the day surgery as soon as possible. If you are pregnant, or suspect you may be, you will need to defer the surgery until after a test. Inform the surgeon and the anaesthetist if you are breast feeding.

Fasting Instructions

It is essential NOT to eat or drink anything for at least six hours prior to a general anaesthetic (not even water). Your usual a.m. medications should be taken with just a sip of water, but check first with your surgeon if unsure.
Note: special instructions apply to diabetes and certain other systemic conditions.

Admission Information

You will be contacted a day or so prior to your admission and an arrival time will be advised. An advantage of day surgery is that it streamlines the whole process and makes it convenient for the patient and accompanying family member or friend. We therefore ask you to please adhere promptly to your admission time, and allow for early morning peak-hour traffic.

After completing your admission paperwork, you will have a consultation with the anaesthetist who will be taking care of you. This is the time to raise any further questions you may have regarding your anaesthetic.

Payment Information

The facility fee (theatre and accommodation) may be covered by your private health insurance, and hospital excesses may not be payable for day surgery, depending on your fund and level of cover. However, if an excess applies or if you are uninsured, payments are accepted in cash, by money order, cheque or credit card (Amex, MasterCard, Visa).

What to Wear

Wear comfortable and loose clothing. You will change into a theatre gown for the surgery if having a general anaesthetic (no nail polish or make-up prior to a general anaesthetic). Leave your jewellery and valuables at home (wedding ring acceptable). Lockers are available if required. Body jewellery (piercing with rings, studs, etc.) may need to be removed prior to the surgery.

Post-operative Care

After the surgery you will wake up in the recovery room where a specialist Registered Nurse will care for you until you are ready for discharge. Our post-operative care aims to keep you relaxed and comfortable until you are fully awake and able to leave. The length of your stay depends on the type and duration of your procedure, and the method of anaesthesia used; discharge is usually between one and two hours following your surgery, but could be sooner or later depending on your individual response to medication.

Follow-up Appointment

A review appointment will be made when you leave or the next day, usually for 7-10 days after the surgery, sometimes sooner or later (depending on your procedure).

Discharge

Your discharge will need to be pre-planned as you will be required to leave the Centre accompanied by a responsible adult escort. A follow-up appointment will be scheduled for approximately a week after the surgery. Go directly home or to the place you will spend your first post-operative night. If this address differs from the residential address we have on record, please provide us with this information (also the phone number where you will be contactable during your early post-operative period).

Written post-operative instructions will be given to you at the time of discharge. The staff will discuss these important instructions with you and answer any questions you may have. After hours telephone and mobile contact numbers are provided for emergency use.

Any medication you may need will be listed for you, and prescriptions given where required.

Your Feedback

We are interested in hearing from you after your surgery, as we are committed to providing an excellent service. Feedback is extremely important to us, and we carry out routine satisfaction surveys. These are available on request.

Complaints should be initially directed to the Administrative Director or Director of Nursing. If they are unable to resolve the problem, they will direct you to the appropriate complaints body.